The online stores of Zalando, Görtz, Mirapodo and I'm Walking offer the best ranges, according to a survey of 37 German shoe retailers conducted by Service Value among German customers. Asked to judge the atmosphere in the brick-and-mortar stores, they praised the most those of Roland, Leiser, Foot Locker and Ara Shoes. In terms of customer service, the virtual stores of Mirapodo, Zalando and Deichmann got the highest points along with the stores of Ara, Salamander, Runners Point and Foot Locker. Salamander, Runners Point, Ara, Geox and Ecco got good notes for the advice given to customers by the store personnel. Zalando was the only internet retailer picked for customer satisfaction, joining brick-and-mortar retailers such as Tamaris, Foot Locker, Ara, Salamander and Geox. Deichmann was by far the winner when it comes to price for value, both online and physically. Putting all the criteria together, the best shoe retailers came out to be Zalando, Tamaris, Foot Locker, Ara, Deichmann, Roland and Salamander.

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